Shipping policy
Last updated: July 2026
Thank you for shopping with IVY. We want to make sure your order reaches you safely and on time. Please read our shipping policy carefully before placing your order.
Processing Times Orders are typically processed within 1–4 business days. Orders placed on weekends or UK public holidays will be processed on the next working day.
UK Shipping
- Standard Shipping — £5.99
- Free Standard Shipping on all orders over £50
Estimated delivery: 4 – 8 business days.
Please note: We do not currently ship to the Channel Islands (Jersey and Guernsey). These territories are outside the UK VAT area and require separate customs documentation. We hope to offer this service in the future.
EU Shipping
- Standard International — £14.99
- Express Shipping — rates vary by weight and destination
Estimated delivery: 5 –10 business days. Please note that customs duties and import taxes may apply depending on your country and are the responsibility of the customer.
Important Notes
- All delivery times are estimates and not guaranteed.
- Once your order is dispatched, you will receive a tracking number via email.
- IVY is not responsible for delays caused by shipping carriers, customs processing, or circumstances outside our control.
- Risk of loss passes to you upon delivery and receipt of your order.
Questions?
If you have any questions about your order or delivery, please feel free to contact us at hello@ivynova.co